Refund Policy
Last updated: June 7, 2026
14-day money-back guarantee. Not happy with Sshly? Email us within 14 days of your purchase and we'll refund you in full — no hard feelings.
1. Our guarantee
Because Sshly is a one-time purchase you should be able to try it risk-free. If the App doesn't work for you, request a refund within 14 days of purchase and we will refund 100% of the price you paid.
2. How to request a refund
Email hello@sshly.app from the address you used to purchase, including your license key or order / invoice number. We'll confirm and process the refund — typically within a few business days.
3. How refunds are processed
Payments and refunds are handled by our Merchant of Record, Polar Software Inc. ("Polar"). Refunds are returned to your original payment method. The time for the funds to appear depends on your bank or card issuer.
4. What happens to your license
When a refund is issued, the associated license key is revoked and the App will no longer validate as licensed. Please uninstall the App or purchase again to continue using it.
5. Statutory rights (EU/EEA consumers)
If you are a consumer in the EU/EEA you have a statutory right of withdrawal of 14 days for digital purchases. By starting to download/use the App immediately you may consent to the supply beginning before the withdrawal period ends; our 14-day guarantee is offered in addition to, and does not limit, your mandatory statutory rights.
6. Abuse
We may decline refunds where there is evidence of fraud, abuse of the guarantee (e.g. repeated buy-refund cycles), or violation of our Terms of Service.
Questions about a refund? Just email hello@sshly.app.
Jonas Graf · Moosstr. 7, 78467 Konstanz · Germany
Contact: hello@sshly.app
· VAT ID: DE338294379
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